01. Overview
02. Methods I Used
The process of usability testing was initially extremely time consuming, because I didn't know the best way to ask our participants specific questions about their impressions of the Scotts Miracle-Gro brand. After doing the process of building the questions and launching the usability test a couple of times, the process felt much more natural for me.
Designed low-fidelity sketches and user flows to create a solution that will help consumers find their pest solutions easily and reliably. This process not only gave me better insights into the customer's journey, but it was also an awesome opportunity for me to connect with different groups of stakeholders such as the store department team, the brand teams, and the customer experience team as well.
Here are a few of my takeaways from my Scotts Miracle-Gro internship.
01.
Maintain constant communication.
Always inform your manager and other team members of your status on projects and any key updates regardless of the deadline. During the early weeks of my internship, I was slow to inform my manager and team members about my project status but adjusted throughout the course of my internship.
02.
Don't be afraid to ask questions or get clarification.
When I didn't know how to do something or when I wanted to gain clarification if an insight that I uncovered was truly an insight it was important for me to share that insight with my manager and my team.
03.
Be open to learning and getting feedback.
Whether it was learning new UX tools or learning new ways to improve my portfolio from my manager, I always welcomed feedback as opportunities for me to grow and ask new questions. Even during team brand meetings and digital experience meetings, I tried to ask any questions if I was ever confused or unfamiliar with the UX method or the specific tool.